Refund Policy
Last Updated: October 6, 2026
AGAPE TRANSPORT LLC aims to provide professional transportation services based on the specific requirements of each customer and shipment. Because transportation services may involve scheduling, planning, equipment allocation, transportation operations, third-party expenses, and other costs, refund eligibility may depend on the circumstances of the specific service arrangement.
1. General Policy
Customers who wish to cancel a transportation service or request a refund should contact AGAPE TRANSPORT LLC as soon as possible. Refunds are not automatic solely because a customer changes or cancels a request after work has begun or costs have been incurred. Each request will be reviewed based on the applicable agreement, work performed, cancellation timing, third-party expenses, and applicable law.
2. Cancellation Before Service Begins
If a customer cancels before transportation-related work has begun, any eligible refund will be determined based on the applicable agreement and any costs already incurred.
3. Cancellation After Work Begins
If work has already begun, a refund may be reduced by amounts attributable to work already performed, planning, scheduling, coordination, equipment preparation, administrative work, or other costs already incurred.
4. Third-Party Expenses
Transportation may involve third-party costs. Amounts already paid to or committed to third parties may not be refundable if the third party does not provide a refund.
5. Delays and Transportation Disruptions
Transportation may be affected by:
- Weather
- Traffic
- Road conditions
- Construction
- Vehicle or equipment problems
- Facility delays
- Customer delays
- Loading or unloading delays
- Government restrictions
- Route restrictions
- Accidents
- Acts of nature
- Other circumstances beyond reasonable control
A transportation delay does not automatically create a right to a refund.
6. Service Complaints
If you believe a service was not performed as agreed, contact AGAPE TRANSPORT LLC promptly. Include:
- Name
- Company
- Contact information
- Service date
- Shipment information
- Description of the issue
- Relevant invoice or transaction information
- Requested resolution
We will review the issue and respond appropriately.
7. Refund Processing
When a refund is approved, it will generally be returned to the original payment method when reasonably possible. Processing times may depend on the payment provider or financial institution.
8. Non-Refundable Costs
Certain costs may be non-refundable if already incurred or committed, including applicable third-party fees, administrative expenses, transaction fees, permits, special transportation arrangements, or other costs disclosed in the applicable agreement.
9. Unauthorized Transactions
Customers who believe an unauthorized transaction occurred should contact AGAPE TRANSPORT LLC promptly and may also contact their payment provider.
10. Chargebacks
Customers are encouraged to contact AGAPE TRANSPORT LLC before initiating a chargeback so the issue can be reviewed. Nothing in this policy limits rights provided by applicable law.
11. Changes in Shipment Requirements
Changes to freight dimensions, weight, origin, destination, pickup date, delivery date, equipment requirements, or other material details may affect pricing and service arrangements.
12. Refund Requests
Refund requests should be sent to:
AGAPE TRANSPORT LLC
4430 N Holland Sylvania Rd
Toledo, OH 43623
Phone: 419-593-7168
Email: support@agapetransportoh.com
Use the subject: "Refund Request"
13. Review Factors
Refund requests may be evaluated based on:
- Service agreement
- Work completed
- Cancellation timing
- Payment history
- Third-party expenses
- Transportation costs
- Customer communications
- Applicable law
14. Policy Updates
AGAPE TRANSPORT LLC may update this Refund Policy from time to time. The current version will be posted on this page.